Shipping & Returns
How it works
On receipt of your order and payment details are confirmed either by PayPal/AfterPay/Direct deposit/Pay on collection
Sand People will dispatch your order within 2 business days.
On dispatch Sand People Traders will forward via email/sms tracking information detailing con note and courier service.
Sand People Traders now offer free freight. Fast & Free for all orders. No minimum spend
Sand People Traders also offer Pickup In Store clic & Collect free
Sand People Traders use a number of different courier services. We will utilise the best option for your particular order which will be dispatched from Erina NSW by either Australia Post, Aramex, Couriers Please & TNT. All our courier's provide bar codes for easy tracking.
All claims for damaged stock or stock shortages must be notified in writing within 5 working days of receipt of order delivery. Please note, all our products are hand crafted and sizes may vary slightly. For claims on damaged product we require photo's to be emailed.